Duration: 13 minutes

Affected Components: API

Mar 15, 04:00:00 GMT+0
Identified - We will be performing routine maintenance on our databases in US during this window. No impact to service is expected, and no traffic interruptions are anticipated. If you have any concerns, please feel free to reach out to our support team..

Mar 15, 03:00:47 GMT+0
Identified - Maintenance is now in progress..

Mar 15, 03:13:37 GMT+0
Completed - Maintenance has completed successfully..

Duration: 15 minutes

Affected Components: API, API

Mar 9, 22:00:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 9, 22:15:00 GMT+0
Resolved - This incident has been resolved..

Mar 15, 08:12:30 GMT+0
Postmortem - The incident was caused by a regression in the middleware layer responsible for header parsing. The logic error prevented the middleware from correctly validating standard request headers, leading to a surge in 400 Bad Request responses. Full RCA will be delivered upon request, reach out to support for that..

Duration: 6 minutes

Affected Components: API, API, API

Mar 1, 04:01:29 GMT+0
Identified - Maintenance is now in progress..

Mar 1, 05:00:00 GMT+0
Identified - We will be performing routine maintenance on our databases in EU, CA and AP regions during this window. No impact to service is expected, and no traffic interruptions are anticipated. If you have any concerns, please feel free to reach out to our support team..

Mar 1, 04:07:57 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 minutes

Affected Components: API, API

Jan 11, 05:00:00 GMT+0
Identified - We will be performing routine maintenance on our databases during this window. No impact to service is expected, and no traffic interruptions are anticipated. If you have any concerns, please feel free to reach out to our support team..

Jan 11, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 11, 05:06:16 GMT+0
Completed - The scheduled database maintenance has been successfully completed. No impact to service was observed, and all systems are operating normally. Thank you for your patience. If you notice anything unexpected or have any questions, please feel free to reach out to our support team..

Duration: 2 hours

Affected Components: API, API

Dec 28, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. No expected impact on API, other than a possible few minutes of increased latency.

Dec 28, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 28, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 minutes

Affected Components: , Console, API, US 🇺🇸 →

Nov 23, 08:58:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 23, 09:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 23, 09:02:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 23, 09:03:00 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 32 minutes

Affected Components: , API, US 🇺🇸 →

Nov 18, 14:46:37 GMT+0
Monitoring - Edge provider implemented a fix and are currently monitoring the result..

Nov 18, 14:54:43 GMT+0
Resolved - This incident has been resolved..

Nov 18, 12:22:57 GMT+0
Investigating - We are currently investigating this incident..

Nov 18, 12:36:24 GMT+0
Identified - we are seeing a recovery on latency and error rates .

Duration: 1 hour

Affected Components: , API, , API, EU 🇪🇺 → US 🇺🇸 →

Nov 16, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 16, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 16, 09:00:00 GMT+0
Identified - We will be performing routine maintenance on our databases during this window. While we do not anticipate significant disruptions, there may be brief interruptions on the API. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Duration: 1 hour

Affected Components: , API, EU 🇪🇺 →

Nov 9, 09:00:00 GMT+0
Identified - We will be performing routine maintenance on our databases during this window. While we do not anticipate significant disruptions, there may be brief interruptions on the API. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Nov 9, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour and 14 minutes

Affected Components: API

Nov 2, 09:00:00 GMT+0
Identified - We will be performing routine maintenance on our databases during this window. While we do not anticipate significant disruptions, there may be brief interruptions on the API. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Nov 2, 13:18:32 GMT+0
Identified - Maintenance is now in progress..

Nov 2, 14:32:11 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour and 2 minutes

Affected Components: , Console, API, US 🇺🇸 →

Oct 30, 13:55:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 30, 14:00:00 GMT+0
Monitoring - Error level went down, seems like momentarily issue with queueing system .

Oct 30, 14:01:00 GMT+0
Resolved - This incident has been resolved. We will do a full post mortem, but from initial analysis it seems our internal queue system was overwhelmed from internal service creating very high amount of events in short period of time. .

Duration: 3 hours and 38 minutes

Affected Components: API

Oct 20, 14:45:00 GMT+0
Investigating - We are currently investigating this incident. Related to AWS outage in lambda service.

Oct 20, 16:31:40 GMT+0
Identified - We are continuing to work on a fix for this incident. Issue related to high error rate on AWS lambda service, working on mitigating issue.

Oct 20, 17:53:55 GMT+0
Monitoring - Fix was implemented by our cloud provider and we are currently monitoring the result..

Oct 20, 18:23:10 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 26 minutes

Affected Components: API, Console, , US 🇺🇸 →

Oct 20, 07:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 20, 07:29:06 GMT+0
Identified - We are continuing to work on a fix for this incident. We have identified related to issue on AWS cloud provider.

Oct 20, 08:18:38 GMT+0
Identified - Impact on another provider (Vercel) is impacting also console.

Oct 20, 08:24:58 GMT+0
Identified - Console is recovering partially .

Oct 20, 09:25:46 GMT+0
Monitoring - AWS implemented a fix, error level seem to go down drastically We are currently monitoring the result. .

Oct 20, 09:25:46 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: API

Aug 31, 08:00:00 GMT+0
Identified - We will be performing routine maintenance on our databases during this window. While we do not anticipate significant disruptions, there may be brief interruptions on the API. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Aug 31, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 31, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 45 minutes

Affected Components: Console, , API, , API, US 🇺🇸 → EU 🇪🇺 →

Aug 21, 17:59:01 GMT+0
Identified - Our CDN provider acknowledged the issue, and we continue working with their support team to remediate it. .

Aug 21, 18:50:15 GMT+0
Identified - We continue to monitor the incident with Cloudflare closely. The impact is increased latency of API calls, and should not result in API failures. Please contact us if end-users report any actual failures during the authentication process..

Aug 21, 20:19:36 GMT+0
Resolved - This incident has been resolved. Response times are now back at normal levels. .

Aug 21, 17:34:38 GMT+0
Identified - We have identified increased latency in some Descope service APIs' network responses. We are working with our CDN provider to investigate and remediate. .

Aug 21, 19:18:16 GMT+0
Monitoring - Cloudflare has implemented some fixes, and we see reduced latencies. We will continue monitoring as the system fully returns to optimal performance. .

Duration: 53 minutes

Affected Components: Console, , API, , API, US 🇺🇸 → EU 🇪🇺 →

Aug 20, 11:31:00 GMT+0
Resolved - This incident has been resolved. About 2% of the traffic was affected, most of which originated from the Descope Console application. .

Aug 20, 10:54:00 GMT+0
Identified - We have identified and working on addressing the incident that is causing login failures in both the US and EU data centers.

Aug 20, 11:20:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 1 hour

Affected Components: Console, API

Aug 10, 08:00:00 GMT+0
Identified - We will be performing routine maintenance on our main and secrets databases during this window. While we do not anticipate significant disruptions, there may be brief interruptions in FGA functionality. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Aug 10, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 10, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: , API, EU 🇪🇺 →

Aug 3, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 08:00:00 GMT+0
Identified - We will be performing routine maintenance on our main and secrets databases during this window. While we do not anticipate significant disruptions, there may be brief periods of reduced availability or performance in related services. Please note that new user sign-ups will temporarily be unavailable during the maintenance window. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Aug 3, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: , API, API, , US 🇺🇸 → EU 🇪🇺 →

Jul 27, 08:00:00 GMT+0
Identified - We will be performing routine maintenance on our infrastructure during this window. While we do not anticipate significant disruptions, there may be occasional delays in processing audit and outbound related tasks. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Jul 27, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 52 minutes

Affected Components: , API, API, , US 🇺🇸 → EU 🇪🇺 →

Jun 12, 19:04:00 GMT+0
Identified - The incident appears to be related to an outage of a few internet services. We are in touch with our partners to remediate the issue..

Jun 12, 19:07:00 GMT+0
Resolved - This incident has been resolved..

Jun 12, 19:02:00 GMT+0
Investigating - We are currently investigating this incident. .

Duration: 1 day and 5 hours

Affected Components: Console, API

May 21, 15:32:00 GMT+0
Resolved - This incident has been resolved. The root cause was an expired configuration between the US Descope cluster and the EU region. Only management key functionality on EU projects was impacted. EU project authentication services were not affected..

May 21, 15:03:00 GMT+0
Investigating - We are investigating reports of missing EU projects in the Descope console and management keys not working correctly for EU projects..

Duration: 15 minutes

Affected Components: Console

May 17, 20:00:00 GMT+0
Identified - Descope Console experienced a DNS issue, which may still cause access issues for the next few minutes. The system is up and running, and there is no affect on the authentication services..

May 17, 20:15:00 GMT+0
Resolved - Descope console DNS is fully recovered.

Duration: 47 minutes

Affected Components: API, API

Mar 22, 18:50:00 GMT+0
Monitoring - The team has identified and resolved the issue. We are continuing to monitor and will update with any further details..

Mar 22, 19:01:39 GMT+0
Resolved - We experienced an issue with our Web Application Firewall (WAF). This resulted from a false-positive detection in our WAF that blocked suspected NextJS vulnerability. A handful of NextJS applications were affected. The protection rule was fixed and services are now operational..

Mar 22, 18:15:00 GMT+0
Investigating - We are currently investigating degraded performance against the Descope API..

Duration: 3 hours and 56 minutes

Affected Components: API, Console, API

Feb 5, 16:36:06 GMT+0
Investigating - We are currently investigating this incident..

Feb 5, 17:44:51 GMT+0
Identified - We identified the root cause, which seems related to our CDN provider's network performance issues. We are working closely with them to remediate those issues. Our reports show that less than 30% of the overall requests are affected by this issue..

Feb 5, 18:20:27 GMT+0
Monitoring - A fix was implemented, and API performance is now back to normal levels. We continue to monitor the system to ensure optimal performance of all components. .

Feb 5, 20:32:35 GMT+0
Resolved - The system is stable since fixes were applied..

Duration: 23 minutes

Affected Components: API

Jan 19, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 19, 09:22:46 GMT+0
Completed - Maintenance has completed successfully..

Jan 19, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 30 minutes

Affected Components: API, API

Jan 19, 19:30:00 GMT+0
Completed - Maintenance has completed successfully..

Jan 19, 07:30:00 GMT+0
Identified - We will be performing routine maintenance on our infrastructure during this window. While we do not anticipate significant disruptions, there may be occasional delays in processing audit-related tasks. We appreciate your understanding and will work to minimize any impact. If you have any concerns, please feel free to reach out to our support team..

Jan 19, 11:37:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 33 minutes

Affected Components: API, API

Jan 13, 22:02:49 GMT+0
Resolved - This incident has been resolved..

Jan 13, 21:30:00 GMT+0
Investigating - We are currently investigating this incident, and will update shortly..

Jan 13, 21:40:43 GMT+0
Monitoring - The system is now operating normally. We will continue monitoring traffic and addressing any lingering issues. If you are still experiencing issues, please contact support. .

Jan 13, 21:55:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 22 minutes

Affected Components: API, API

Nov 25, 09:04:00 GMT+0
Resolved - This incident has been resolved..

Nov 25, 08:48:00 GMT+0
Investigating - We are currently investigating this incident, where we see higher rate of failures for authentication flows and API calls..

Nov 25, 08:55:00 GMT+0
Identified - The root cause of the failure was identified as an infra change that misconfigured our caching subsystem (Redis). We are working to fix the issue. .

Nov 25, 09:03:00 GMT+0
Monitoring - We have implemented a fix and are currently monitoring to see system is operating in nominal conditions..

Duration: 2 hours and 54 minutes

Affected Components: API, API

Nov 18, 09:06:00 GMT+0
Identified - We've identified a substantial delay in delivering audit events to configured audit stream connectors .

Nov 18, 21:00:00 GMT+0
Resolved - This incident has been resolved. All audit events were delivered and all audit streams are operational.

Duration: 3 hours and 6 minutes

Affected Components: API

Sep 4, 11:58:35 GMT+0
Investigating - We are currently investigating this incident..

Sep 4, 12:17:57 GMT+0
Monitoring - Issue has been identified and a fix has been applied..

Sep 4, 12:58:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 4, 14:00:00 GMT+0
Resolved - After monitoring for some time, the implemented fix has resolved this issue..

Duration: 36 minutes

Affected Components: API

Aug 5, 12:05:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 12:31:00 GMT+0
Identified - The incident was identified as a misconfiguration in our WAF that resulted in a higher-than-normal false positive rate, which blocked some legitimate end-user traffic..

Aug 5, 12:41:00 GMT+0
Resolved - This incident has been resolved with corrected configuration..

Duration: 1 hour and 12 minutes

Affected Components: API, Console, API

Jun 11, 14:57:11 GMT+0
Investigating - The Descope Console and API services are currently experiencing CORS errors. The team is investigating and will update shortly..

Jun 11, 15:02:43 GMT+0
Monitoring - We have implemented a fix and are identifying root cause..

Jun 11, 16:09:29 GMT+0
Resolved - This incident has been resolved. We will continue monitoring the system to ensure it is operating at peak performance. The issue originated in the auto-scaling mechanism, which had a networking configuration issue that caused CORS errors in some projects. Additional controls have been applied to ensure such incidents will occur. .

Duration: 53 minutes

Affected Components: API

May 9, 14:37:24 GMT+0
Investigating - We are currently investigating this incident..

May 9, 15:04:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 9, 15:30:13 GMT+0
Resolved - This incident has been resolved..

Duration: 9 days, 10 hours and 5 minutes

Affected Components: API, API

May 2, 06:30:55 GMT+0
Identified - The jsdeliver CDN is experiencing service interruptions, which affects some older Descope SDKs. In more recent SDKs we have switched to use our own CDN ([static.descope.com](http://static.descope.com)), which is up and running. If your application is experiencing issues due to jsdeliver connection errors - upgrade the Descope SDKs which will resolve this issue.

May 2, 10:17:00 GMT+0
Resolved - This incident has been resolved..

Duration: 45 minutes

Affected Components: Console, API

Mar 9, 19:44:55 GMT+0
Completed - Maintenance has completed successfully..

Mar 9, 19:00:00 GMT+0
Identified - We are planning a scheduled maintenance on the Descope EU data center. During that time, we anticipate there might be a few minutes of degraded performance and an increased rate of sign-up errors. Other components and functionalities will not be affected. .

Duration: 43 minutes

Affected Components: Console

Jan 17, 22:13:24 GMT+0
Monitoring - Error rates have returned to a stable state and we are continuing to monitor..

Jan 17, 22:06:49 GMT+0
Identified - We are working with our infrastructure partner Vercel to resolve the issue .

Jan 17, 22:09:00 GMT+0
Identified - Confirming only impacting www.descope.com, app.descope.com, auth.descope.io, etc. No impact on user authentication via Descope API, Descope SDK and Descope Flows..

Jan 17, 22:50:07 GMT+0
Resolved - This incident has been resolved. All systems are operational. .

Duration: 3 days, 2 hours and 13 minutes

Affected Components: API, Console

Jan 1, 14:23:00 GMT+0
Identified - We are working on a fix for this incident, which impacts only the export/import of projects and flows in the Descope console. There is no impact on authentication/authorization services..

Jan 4, 16:36:08 GMT+0
Resolved - This incident has been resolved..

Duration: 27 minutes

Affected Components: API

Nov 28, 16:56:59 GMT+0
Monitoring - The team has identified a possible root cause and has deployed a fix. Will continue monitoring. .

Nov 28, 17:20:27 GMT+0
Resolved - This incident has been resolved..

Nov 28, 16:53:18 GMT+0
Investigating - We are detecting an elevated error rate for some of our customers, in flow execution of recently imported flows. The engineering team is investigating this and will provide an update shortly. .

Duration: 3 minutes

Affected Components: API

Oct 8, 22:13:00 GMT+0
Resolved - This incident has been resolved..

Oct 8, 22:10:00 GMT+0
Identified - End users cannot login, or refresh token, due to a DNS production issue.

Duration: 1 hour and 17 minutes

Affected Components: API, Console

Sep 4, 14:16:57 GMT+0
Completed - Maintenance has completed successfully..

Sep 4, 14:16:33 GMT+0
Identified - Maintenance is now in progress..

Sep 4, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on our main database during that time. .