Descope - API issues and high error rate – Incident details

All systems operational

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API issues and high error rate

Resolved16 minutes

Affected

US 🇺🇸

Major outage from 8:48 AM to 9:03 AM, Operational from 9:03 AM to 9:04 AM

API

Major outage from 8:48 AM to 9:03 AM, Operational from 9:03 AM to 9:04 AM

EU 🇪🇺

Operational from 8:48 AM to 9:04 AM

API

Operational from 8:48 AM to 9:04 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have implemented a fix and are currently monitoring to see system is operating in nominal conditions.

  • IdentifiedUTC

    The root cause of the failure was identified as an infra change that misconfigured our caching subsystem (Redis). We are working to fix the issue.

  • InvestigatingUTC

    We are currently investigating this incident, where we see higher rate of failures for authentication flows and API calls.