Descope - Increased latency detected – Incident details

All systems operational

Show current status

Increased latency detected

ResolvedDegraded performance2 hours 44 minutes

Affected

Console

Degraded performance from 5:34 PM to 7:18 PM, Operational from 7:18 PM to 8:19 PM

US 🇺🇸

Degraded performance from 5:34 PM to 7:18 PM, Operational from 7:18 PM to 8:19 PM

API

Degraded performance from 5:34 PM to 7:18 PM, Operational from 7:18 PM to 8:19 PM

EU 🇪🇺

Degraded performance from 5:34 PM to 7:18 PM, Operational from 7:18 PM to 8:19 PM

API

Degraded performance from 5:34 PM to 7:18 PM, Operational from 7:18 PM to 8:19 PM

  • ResolvedUTC

    This incident has been resolved. Response times are now back at normal levels.

  • MonitoringUTC
    Cloudflare has implemented some fixes, and we see reduced latencies. We will continue monitoring as the system fully returns to optimal performance.
  • UpdateUTC

    We continue to monitor the incident with Cloudflare closely. The impact is increased latency of API calls, and should not result in API failures. Please contact us if end-users report any actual failures during the authentication process.

  • UpdateUTC

    Our CDN provider acknowledged the issue, and we continue working with their support team to remediate it.

  • IdentifiedUTC
    We have identified increased latency in some Descope service APIs' network responses. We are working with our CDN provider to investigate and remediate.